What is Multi-Gig service?
Multi-Gig internet is Sparklight’s newest, ultra-fast internet service that delivers reliably fast internet for the rapidly increasing number of connected devices in your home, next-level gaming, virtual work and school and the ability to upload large files in just seconds.
Who can get Multi-Gig internet speeds?
Sparklight is initially offering 1.5 Gbps and 2 Gbps multi-gig speeds to our residential customers in Dyersburg, TN, Altus, OK, and Duncan, OK. We will be rolling Multi-Gig service out across the communities we serve throughout 2024 and anticipate we will complete the launch to all of our communities by summer 2025.
What kind of wired speeds will I get?
We’re confident you’ll love multi-gig speeds! Multi-Gig service may be faster than your computer and network’s capability. Old equipment and connections often run at speeds slower than a Multi-Gig service. Customers who have optimum hardware and connections should expect wired speed up to 2 Gbps download and 1.5 Gbps download, depending on the speed to which you are subscribed.
What kind of WiFi speeds will I get?
The speeds of our Multi-Gig service may be greater than what today’s WiFi systems can deliver. The speeds you’ll receive vary based on the type of WiFi protocol (G/N/AC), the device being used to access the internet and the distance between the WiFi antenna and your device.
Customers with WiFi 6 equipment (Wall-to-Wall WiFi) and WiFi 6 Compatible devices should be able to get up to 1.3Mbps download speeds via WiFi.
Do I need a new modem or router?
An approved DOCSIS 3.1 modem with at minimum a 2.5 Gig port is required for Multi-Gig service. This type of modem is available as part of Sparklight’s Wall-to-Wall service* from Sparklight or customers may bring their own DOCSIS 3.1 modem obtained from 3rd party retailers when available. Sparklight has a list of supported modems on the Sparklight Support Site at support.sparklight.com under Multi-Gig Internet Supported Modems
. Customers with their own home router should confirm it is capable of Multi-Gig speeds.
What will be the data plan for service?
Great news! Multi-Gig service comes with unlimited data.