Sparklight Outage Check
Enter your service address to see if it is experiencing an outage.
Severe Weather Alert
Winter Storm Fern is expected to impact parts of the Central and Midwestern U.S. this week. Heavy snow, high winds, and possible power outages may result in service disruptions or delayed/canceled service appointments. We urge customers to stay safe and follow the guidance of local public officials. Our priority remains the safety of our associates and customers while continuing to serve our customers as conditions allow.
If the storm impacts Sparklight services, updates will be posted on Facebook, X, recorded messages at 1-877-692-2253, and through text alerts for outages. Customers can sign up for text alerts to receive real-time outage notifications. You can also enter your address below for current outage details.
Information to our customers:
If you have joined Sparklight from CableAmerica, Fidelity, Hargray, Nova1Net or ValuNet, please be aware that select Sparklight tools may not yet be fully integrated for your account. We apologize for the inconvenience and assure you we are working diligently to continuously update our systems in order to provide you with the best experience possible. For all account or service information, please contact our customer support team at 877-692-2253. Thank you for your understanding.