COLLECTION OF PERSONALLY IDENTIFIABLE INFORMATION
We collect personally identifiable information when you complete online forms on this website. The types of personally identifiable information that we collect include: first and last name; home and e-mail addresses; and telephone number. We may also collect additional personally identifiable information if you choose to respond to a voluntary customer survey or enter a sweepstakes or contest offered through this site, or if you request changes to your service through one of our customer service representatives. We also will collect your e-mail address if you choose to ask a question or provide feedback online.
We also may collect non-personally identifiable information when you visit this website. When you access the Sparklight Internet portal page or other Sparklight websites, Sparklight and its affiliates, partners and advertisers may place small text files or "cookies" on your computer's hard drive. These cookies, provide information about your activities on our site so that we may provide you with customized content and facilitate your use of the site. Third parties, including our affiliates, partners, and advertisers, may also place cookies on your computer. These cookies collect anonymous information in order to provide information about goods and services that may be of interest to you. Accepting all cookies is voluntary, and you may still use this site if you decline our cookies - although you may not be able to access certain services that we offer. You can also manually delete cookies once they are placed onto your computer. Consult your web browser for instructions on how to decline and/or delete cookies.
We may also collect information about your interests when you choose to click on links in commercial e-mail messages that we send you. Sparklight does not collect any information that you provide when you visit a particular website; we simply seek to understand the links that you found of interest in our commercial e-mail messages so that we can send you information that may be of interest. Sparklight also does not collect personally identifiable information through this process unless you voluntarily provide it (such as through a sweepstakes entry form), and you can choose not to receive any commercial e-mail messages we send through opt-out links that are provided in every such message.
Sparklight does not routinely monitor the activity of user accounts except for measurements of system utilization, general statistical analyses and the preparation of billing records and logs which result in the gathering of minimal personally identifiable information, including names and e-mail addresses of visitors to this website.
USE OF PERSONALLY IDENTIFIABLE INFORMATION
We use the personally identifiable information we collect to make sure you receive the products and services you requested; to send your bills and credit you for payments; to respond promptly to your questions, complaints, and requests for changes in service; to help resolve any service or maintenance problems; to protect the security of our equipment and services; to ensure compliance with applicable laws; to prevent the unauthorized reception of service; and to investigate activity that violates our Terms and Conditions. We may also use your personally identifiable information to send you program or service listings, new product or service offerings, special announcements, and other information we think you may want on behalf of Sparklight or third parties. We do not disclose any of your personally identifiable information when we send you information on behalf of third parties, and you can always choose to opt out of receiving commercial e- mail announcements that we send about our own products or services or those of third parties by clicking on the opt-out link provided in every such e-mail communication.
DISCLOSURE OF PERSONALLY IDENTIFIABLE INFORMATION
Sparklight will not disclose your personally identifiable information to third parties for purposes unrelated to those for which the information was collected without your permission except to respond to proper requests for information from government or judicial officials investigating illegal activity, in the event of bankruptcy or a sale of substantially all or some of the assets of Sparklight, to protect the personal safety of its subscribers or the public, to protect and defend the rights or property of Sparklight or our subscribers, or to otherwise comply with the law. Sparklight may share your personally identifiable information with entities affiliated with us through common ownership or control.
RIGHT TO REVIEW AND UPDATE PERSONALLY IDENTIFIABLE INFORMATION
We will maintain personally identifiable information about you only so long as it is necessary for the purpose for which it was collected or to comply with laws governing our business. This period of time could be as long as seven years for our tax and accounting needs. Thereafter such information will be destroyed unless there are legitimate pending requests for access to such information.
SECURITY OF PERSONALLY IDENTIFIABLE INFORMATION
The security of your personally identifiable information is a high priority for us. While no website can guarantee security, we employ security technologies and procedures to help protect the confidentiality of your personally identifiable information.
Our website is a general audience site, and we do not knowingly collect personally identifiable information from children under thirteen years of age. If, as a part of future service offerings, we decide to request personally identifiable information from children under thirteen, we will require verifiable parental consent before we collect this information as required by applicable law. Should a child whom we know to be under thirteen send personal information to us, we will use that information only to respond to that child to inform him or her that we must have parental consent before receiving his or her personal information.
There are several places throughout our website where you may accept a link to other websites that do not operate under our privacy practices. When you click through to these websites, our privacy policies and practices no longer apply. We recommend that you examine the privacy policies of all third-party websites before engaging in any transactions with them to understand their procedures for collecting, using, and disclosing your information.
If you have questions about this Privacy Statement or any other services we provide, please contact us. This website is intended for use by residents of the United States who are over 18 years of age. There are several places throughout our website where you may accept a link to other websites that do not operate under our privacy practices. When you click through to these websites, our privacy policies and practices no longer apply. We recommend that you examine the privacy policies of all third-party websites before engaging in any transactions with them to understand their procedures for collecting, using, and disclosing your information.
CUSTOMER PROPRIETARY NETWORK INFORMATION (“CPNI”)
In order to protect the confidentiality of your CPNI, we have instituted the following procedures. We follow security practices that are standard in the industry. We have in place technical responses to resist brute force attacks on our servers as well as other outside attacks on the security of our data. We have taken steps to secure the physical location of our data from all outsiders as well as non-authorized individuals within Sparklight. Policies in place impose restrictions on the use and disclosure of customer information, and training is in place to disseminate these policies and refresh them. Of course, no amount of prudent and careful security measures can completely guarantee that every unauthorized attempt to access CPNI will be driven back.
To add another layer of protection, we will not disclose your CPNI to anyone outside of Sparklight without your consent. This includes company affiliates, unless you are also a customer of that affiliate. If we receive a call from someone purporting to be you, we will not release your CPNI over the phone but will require the caller to make the request in person at a local Sparklight office in order to confirm identity. If you are a Sparklight Internet customer, you may access your CPNI online with a user ID and password. If you call to discuss your own CPNI, we will review it with you but we will not discuss any of your protected information that you do not reveal to us.
We may use or disclose your CPNI without your permission for limited reasons such as to provide necessary services and support such as maintenance and billing for the phone service you currently have as well as market new or additional adjunct offerings for the phone service you currently have such as call blocking and caller ID. We may also disclose your CPNI in response to a proper legal demand for the information and to protect Sparklight, its customers or other parties against fraudulent, abusive or unlawful use of its services.
While the rules regarding CPNI prohibit the use of CPNI in marketing campaigns without your consent, we have elected not to use CPNI for marketing. Should that decision change, we will notify you and provide you with the opportunity to grant or deny consent to our use of your CPNI in our marketing campaigns.
DO NOT CALL POLICY
As part of its general business practice and in compliance with laws and regulations governing telemarketing and consumers’ rights to privacy, Sparklight has instituted the following Do Not Call policy.
It is the policy of Sparklight that outbound sales calls will not be made to any person who has communicated a desire to us not to receive telephone solicitations or to any person who is on a state or federal Do Not Call list, except as permitted by law. The company reserves the right to make telephone solicitations in the absence of notification.
Sparklight maintains a record of the name and telephone number(s) for consumers who do not wish to be called or contacted. Sparklight and its agents use this internal list as well as the National Do Not Call list and relevant state Do Not Call lists to prevent calls to individuals on these lists. At least quarterly, Sparklight or its telemarketing agents check and update the internal list against all relevant state and federal Do Not Call registries.
You may contact your local Sparklight office, either by phone or in writing, to request to be added to our Do Not Call list. Whether you call or write, you must specifically request to be placed on Sparklight’s Do Not Call list and provide your name, address and all telephone number(s) you wish to be included in the list. Your number will be placed on our Do Not Call list within five (5) days of receipt.
Please notify us if there are any changes to your telephone number during that time. If you obtain a new telephone number, you must give us that new number if you want your “do not call” status to remain in effect.
Please note that the law permits Sparklight to contact its customers for non-solicitation purposes, such as surveys, billing issues or service-related matters.
Customers may request a copy of this Policy by contacting their local Sparklight system.