Need help reading your statement?
Your billing statement is not only used to provide you with that amount that is due for that month but also serves as a way for us to communicate important updates with your account.
We’re Here to Help
Get Familiar with Common Internet Terms
Internet terminology grows as the technology continues to evolve. Below is a list of common internet terms to help you navigate your internet service and choices.
Internet speed is measured in megabits per second (Mbps). Bits are tiny units of digital data. A higher internet speed means digital data is transmitted faster between the internet and your computer.
The rate that digital data is transferred from the internet to your computer.
The rate that digital data is transferred from your computer to the internet.
Data in digital format is used anytime you connect to the internet to browse websites, check email, play a video game, download music, or stream movies and shows.
An electronic device that connects Internet service provided via wired cable to your home network.
An electronic device that lets all your wired and wireless (via Wi-Fi) devices use an Internet connection at the same time. Sometimes modem and router functionality are combined in one device, but this isn’t always the case.
FREQUENTLY ASKED QUESTIONS
How do I read my Sparklight statement?
How to Read your Monthly Statement