"Sparklight" means Sparklight, Inc. and any Sparklight affiliate or subsidiary
authorized to provide you with services. Specifically, Sparklight affiliates or subsidiaries
include Sparklight VoIP LLC.
Sparklight offers a Wire Maintenance Program to its customers. This program, Service
Guard, covers service visits by Sparklight technicians to customer's homes to resolve
problems with wiring and equipment connections. Service Guard is complimentary to Sparklight's
Elite Customers and is available to all other customers for $5.00/month. Subscription
to Service Guard is completely voluntary.
Sparklight imposes a charge of $45 on each visit by a Sparklight technician in which the
fault is found to be the customer's equipment or use of equipment, or with the
customer-owned inside wiring. As always, there will be no charge to the customer should the
fault be found with Sparklight's equipment or wiring.
Terms and Conditions
Subject to the terms and conditions described below, The Plan covers repairs, not
of inside wiring and all customer education related to the use of Sparklight equipment.
Sparklight will identify problems with and repair the inside wire in your home and make
necessary repairs to cable lines actively used to deliver video, Internet or phone
services. As long as you continue to subscribe to and be eligible for The Plan by paying
the Cable Service Guard charge on your monthly bill you will not have to pay the
then-current charge for such maintenance and repair. Certain situations do not fall within
the coverage of The Plan. Those exceptions are as follows:
- Repairs to wiring not professionally installed by a certified
installer or that has been modified in such a way that it does not meet accepted
industry standards or other applicable codes.
- Rewiring after the building is destroyed by fire, flood,
earthquake, other catastrophe, or acts of God.
- New installations requiring new outlets or jacks.
- Damage to the inside wire caused by intentional acts and/or
resulting directly or indirectly from alterations to the original installation.
- Repair of electrical wiring carrying sufficient power to require a
licensed electrician to repair.
- Cable or wiring that runs between or among separate buildings or
dwelling units, in a multi-tenant property.
- Home security system wiring and associated equipment unless home
security service is being provided by Sparklight.
- Any customer-owned equipment, such as a TV, DVD player, surround
sound, faxes, scanners, game systems, computers, printers, external devices,
- Damage due to abuse or modifications by customer to the
- Any wiring from Sparklight's distribution to the in-unit point of
termination or wall plate in a multiple dwelling unit, such as an apartment,
condominium or other group facility. It can also be described as the wiring inside
the wall of the dwelling unit.
The Plan is optional and covers most inside cable wire-related service calls, pursuant to
the Plan's terms, for as long as the customer subscribes to the Plan. The Plan may be
canceled at any time; however, if the Plan is canceled within 60 days of a service call,
the customer will be charged the full rate for that service call. The Plan does not cover initial
installation or installation of primary or additional Internet or cable outlets or
telephone jacks or the move or reconfiguration of existing Internet or cable outlets and
telephone jacks. Additional fees may apply for work performed that is not covered by this
Plan. The Plan is effective the day the customer orders the Plan. Charges for the Plan may
change at any time with at least 30-day prior written notice. The Plan does not cover the
repair of wire concealed within a wall. If the repair is not covered under the Plan, the
customer may: 1) make the repair themselves, 2) hire an outside contractor, or 3) have
Sparklight perform the repair at its standard billing rate and in accordance to industry
installation standards if that service is typically performed by Sparklight. The Plan does
not cover rewiring after a home is destroyed or damaged by fire, flood, earthquake, acts of
nature, vandalism, gross negligence or willful damage. Sparklight customers residing in
multiple dwelling units, such as apartments, condominium or other group facility, please
note that under the laws of some states or applicable agreements, landlords and not
tenants, may be responsible for repair to and maintenance of some or all inside wiring. The
customer must contact their landlord or building manager to determine responsibility.
Except as expressly set forth herein, or where prohibited by applicable law, Sparklight
shall not be liable for any damages (including indirect, incidental, punitive or
consequential damages of any kind) arising from services performed under this agreement.
Sparklight makes no warranties, express or implied, under this agreement and including any
warranty of merchantability or fitness for a particular purpose. Charges for the Plan can
change at any time with at least 30-day prior written notice. Changes to the Terms and
Conditions can change at any time. Restrictions apply.
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