Sparklight Launches TechAssist to Simplify Connected Living

PHOENIX, Ariz. (October 17, 2025) – From smart thermostats that won’t sync, to printers that won’t connect, many households are feeling overwhelmed by their smart tech. Sparklight®, a leading broadband communications provider, is stepping in to help with the launch of TechAssist, a new on-demand service that helps customers set up, troubleshoot and get the most out of their connected devices — from security cameras and gaming consoles to smart TVs and other Wi-Fi-enabled technology.

With more than 20 connected devices in the average Sparklight home, it’s no surprise that families are running into compatibility issues, tricky setups and time-consuming troubleshooting. TechAssist gives customers quick access to live, U.S.-based experts who can help get everything working together, so they can spend less time fixing and more time enjoying their technology. 

“We know how frustrating it can be when a smart device stops working or won’t connect, and how overwhelming it can feel trying to get it working again,” said Tony Mokry, Senior Vice President of Residential Services at Sparklight. “That’s why Sparklight teamed up with Asurion to bring our customers TechAssist. It’s one more way we’re delivering on our promise to provide a total, seamlessly connected experience, helping customers get the most out of the devices they rely on every day without stress or wasted time.”

TechAssist is available in three plan levels, starting at $10 per month for live support with everyday connectivity issues and extending to expanded options that also cover repairs and replacements for home entertainment, computers and smart home devices. The top tier, TechAssist Complete, includes accidental damage protection for portable tech, including tablets and wearables, giving families a worry-free way to keep their devices running. All plans provide access to live experts seven days a week, with no limit on the number of support requests.

To learn more about TechAssist, visit sparklight.com/techassist.

For more information about Sparklight’s high-speed internet services, visit www.sparklight.com and business.sparklight.com and follow the company on Facebook, Instagram, LinkedIn and X.

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